Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
SHOPPING INFORMATION
What is Links to Buy?
Links to Buy is a service that helps you purchase products from sites like Taobao, Tmall, DHgate, and more. You send us the product links through a request form on our website, and we handle the rest, from purchasing to shipping the items to your doorstep.
Why should I use Links to Buy?
We simplify the process of buying from international websites, handling communication, payment, and shipping. Our team ensures the product quality through inspections before shipping. We offer competitive service fees and shipping rates.
How do I submit a purchase request?
Go to our website and fill out the purchase request form, including the product link, quantity, and any specific instructions.
How does Links to Buy work?
Simply find the product you want to buy on websites like Taobao, Tmall, or DHgate. Submit the product link through our request form. We will provide a quote, including product cost, service fee, and shipping. Once you confirm and make the payment, we purchase the product on your behalf. We receive the product, inspect it, and ship it to you.
What sites do you support?
We currently support purchases from Taobao, Tmall, DHgate, and similar sites. If you have a link from another site, contact us to see if we can assist.
Are there any products you do not handle?
We do not handle restricted or prohibited items, including hazardous materials, weapons, or illegal goods. For specific restrictions, refer to our terms and conditions.
PAYMENT INFORMATION
What fees does Links to Buy charge?
Our fees include the product cost, a service fee (a percentage of the product price), and shipping charges. Additional fees may apply for special requests or extra services.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Check our payment options on the website for more details.
Is my payment information secure?
Yes, we prioritize your privacy and security. Our website uses SSL encryption, and we adhere to strict data protection policies to ensure your information is safe.
How is the shipping cost calculated?
Shipping costs depend on the destination, weight, and dimensions of the package. We provide an estimated shipping cost in our initial quote.
When do I need to pay for my order?
Payment is required once you confirm the quote we provide. We will not purchase the product until the payment is received.
What currencies do you accept for payment?
We accept payments in multiple currencies, including USD, EUR, and GBP. The available currencies will be listed during the checkout process. If your currency is not listed, please contact our support team for assistance.
ORDERS AND RETURNS
How long does it take to receive my order?
The delivery time varies based on the product's availability, processing time, and shipping method. Generally, it takes 2-3 weeks for the entire process.
What if there is an issue with my order?
If there are any problems with your order, such as incorrect items or quality issues, contact us immediately. We will work to resolve the issue, including returns or exchanges if necessary.
Can I cancel my order?
You can cancel your order before we purchase the product from the original seller. Once the purchase is made, cancellation may not be possible, and standard return policies will apply.
How can I stay updated with my order status?
We provide regular updates via email and through your account on our website. You can also track your order status in real-time.
How long can I store my items in your warehouse?
You can store your items in our warehouse for 90 days for free, starting from the order status “In Warehouse”. To extend your warehouse storage after the 90 days, we charge a small fee of 15 yuan per order per month. If your items reach over 90 days and you haven’t shipped them or extended their storage, they’ll be automatically considered given up and will be destroyed.
Can I track my order?
Yes, once your order is shipped, we provide a tracking number and instructions on how to track your package.
Do you offer returns or refunds?
Returns and refunds depend on the policies of the original seller. We facilitate the process and will inform you of any applicable return fees. Our service fee is non-refundable.
What happens if my package is lost or damaged during shipping?
We offer optional insurance for your packages. In the event of loss or damage, we will assist in filing a claim with the shipping carrier.
How do I contact customer support?
You can reach our customer support team via email, phone, or the contact form on our website. We are available to assist you with any questions or issues.